Join our Shanghai office
We’re the trailblazers of the new partnership economy, and we need smart, driven individuals like you.
Business Operations
Our Company:
At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.
Your Role at Impact:
Assists paying clients to quickly setup and launch their accounts. The position acts as the project manager for clients that have transitioned from the Sales team, ensuring that each milestone is completed on time and effectively. As the project manager of the set-up project they are responsible for making sure each set-up follows our Onboarding Process. The position supports pre-sales consulting work if needed.
The Onboarding Specialist is a strong individual contributor and champion for improved activation tools such as project plans, guidelines, documents, training etc.
What You'll Do:
- Professional about company's products and solutions
- Manage technical integrations for clients' platforms
- Work with Sales/Pre-sales team ensuring solution feasibility
- Communicate with clients' tech teams, guiding them about implementation
- Manage trouble shootings for clients during integration
- Cooperate with CSM on technical integration key points and project delivery timeline, ensuring clients onboarded smoothly
- Support presales consulting, collect clients' requirements when needed, assist Sales team winning deal
What You Have:
- 2+ years experience supporting cloud based Saas products
- Bachelor degree or above in computer science or information systems
- Previous experience onboarding Standard and Professional level accounts
- Previous experience of technical supports
- Good multi-tasker
- Good communicator
- Fast learner
Benefits/Perks:
- Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Training & Development - learning the advanced partnership automation products
- Flexible work hours
- 6 months paid Primary caregiver leave
- Private Health Insurance
- Restricted Stock Units
- Mental Health & Wellness care via Modern Health
- Internet Allowance
- Casual work environment
- Technology stipend
- Bi-weekly lunches
- Free Affiliate & Partnerships Industry Fundamentals Certification by PXA
All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
#LI-Hybrid
Sales
Our Company:
At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun and talented people solving cutting edge marketing challenges with technology, and advance your career, this is the place for you.
Impact.com is the global leader in Partnership Automation and catalyst for the new Partnership Economy. Impact accelerates enterprise growth by scaling discovery, recruitment, onboarding, engagement and optimization of all types of partnerships. Impact.com’s Partnership CloudTM provides automation for the full partnership life cycle; confident decision making and optimization through measurement and attribution; and protection from fraud. Impact drives revenue growth for global enterprises such as Cabela’s, Fanatics, Getty Images, Lenovo, Levi’s, Techstyle and Ticketmaster. Founded in Santa Barbara, CA in 2008, Impact has grown to over 1000 employees and ten offices across the United States, Europe, Africa and Asia.
Why this role is exciting:
The Impact.com Account Executive through a clear understanding of the Impact Partnership Cloud, prospects, educates and secures operationally viable customers and achieves a targeted revenue goal.
Responsibilities:
- Build revenue and surpass assigned quarterly & annual quotas
- Convey advantages through online or in-person prospecting, discovery and demo of the platform
- Educate prospects on Impact products, associated benefits and build a business case
- Collaborate within and outside of sales team to ensure successful client onboarding
- Actively prospect new business to fulfil pipeline obligations
- Accurately report pipeline performance and velocity to direct manager through proper documentation via Salesforce
- Ensure customers are prepared to enter operational and onboarding queue for successful implementation
- Constantly build knowledge and understanding of marketing ecosystem and how Impact plays a role
- Maintain positive attitude, highlighted by persistence and curiosity
- Be an expert in your product line and industry ecosystem
- Achieve requisite NMRR goal as assigned by management
- Build 3X of quarterly quota in pipeline phase through prospecting and diagnostic calls
- Continually improve win close rate (~20% of all open opps)
- Maintain forward momentum through deal stage velocity
Does this sound like you?
- You have consultative and solution focused approached to selling and know how to ask the right questions
- You love presenting and do this is a way that is authentic, captivating and insightful
- You use the written word to your advantage by making the complex simple and the simple compelling
- You communicate and act with empathy
- You are self-driven, you hold yourself accountable, you are naturally curious and you can think strategically, execute tactically and remain patient and positive.
- You have experience in the Digital marketing world and can navigate the ecosystem
- Experience with Salesforce, Gsuite, excel and powerpoint
- Experience with outbound communication tools a + (salesloft, Groove .)
- 1-2 years of SaaS sales experience
- 3-4 years in a client facing role
- 2+ years of outbound communication and know how to capture attention
Benefits/Perks:
- Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Training & Development - learning the advanced partnership automation products
- Flexible work hours
- Private Health Insurance
- Internet Allowance
- Casual work environment
- Free Affiliate & Partnerships Industry Fundamentals Certification by PXA
All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
#LI-RL1
Our Company:
At Impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, you get to work with fun and talented people solving cutting edge marketing challenges with technology, and advance your career, this is the place for you.
Impact.com is the global leader in Partnership Automation and catalyst for the new Partnership Economy. Impact accelerates enterprise growth by scaling discovery, recruitment, onboarding, engagement and optimization of all types of partnerships. Impact.com’s Partnership CloudTM provides automation for the full partnership life cycle; confident decision making and optimization through measurement and attribution; and protection from fraud. Impact drives revenue growth for global enterprises such as Cabela’s, Fanatics, Getty Images, Lenovo, Levi’s, Techstyle and Ticketmaster. Founded in Santa Barbara, CA in 2008, Impact has grown to over 1000 employees and ten offices across the United States, Europe, Africa and Asia.
Why this role is exciting:
The Impact.com Account Executive through a clear understanding of the Impact Partnership Cloud, prospects, educates and secures operationally viable customers and achieves a targeted revenue goal.
Responsibilities:
- Build revenue and surpass assigned quarterly & annual quotas
- Convey advantages through online or in-person prospecting, discovery and demo of the platform
- Educate prospects on Impact products, associated benefits and build a business case
- Collaborate within and outside of sales team to ensure successful client onboarding
- Actively prospect new business to fulfil pipeline obligations
- Accurately report pipeline performance and velocity to direct manager through proper documentation via Salesforce
- Ensure customers are prepared to enter operational and onboarding queue for successful implementation
- Constantly build knowledge and understanding of marketing ecosystem and how Impact plays a role
- Maintain positive attitude, highlighted by persistence and curiosity
- Be an expert in your product line and industry ecosystem
- Achieve requisite NMRR goal as assigned by management
- Build 3X of quarterly quota in pipeline phase through prospecting and diagnostic calls
- Continually improve win close rate (~20% of all open opps)
- Maintain forward momentum through deal stage velocity
Does this sound like you?
- You have consultative and solution focused approached to selling and know how to ask the right questions
- You love presenting and do this is a way that is authentic, captivating and insightful
- You use the written word to your advantage by making the complex simple and the simple compelling
- You communicate and act with empathy
- You are self-driven, you hold yourself accountable, you are naturally curious and you can think strategically, execute tactically and remain patient and positive.
- You have experience in the Digital marketing world and can navigate the ecosystem
- Experience with Salesforce, Gsuite, excel and powerpoint
- Experience with outbound communication tools a + (salesloft, Groove .)
- 1-2 years of SaaS sales experience
- 3-4 years in a client facing role
- 2+ years of outbound communication and know how to capture attention
Benefits/Perks:
- Unlimited PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Training & Development - learning the advanced partnership automation products
- Flexible work hours
- Private Health Insurance
- Internet Allowance
- Casual work environment
- Free Affiliate & Partnerships Industry Fundamentals Certification by PXA
All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
#LI-RL1
Our Company:
At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.
Your Role at Impact:
As a Marketing Development Representative you will get to learn from a management team that has a proven track record and be put on a fast track to develop your career. You’ll engage with marketing leaders from top tier brands and innovative start-ups, helping them
understand how impact.com can bring new value to their business. This role will be based in our Greater China headquarter office in Shanghai.
As Marketing Development Representative, you’ll be responsible for developing new business opportunities for our organization. Using a multitude of sales methods and tools, you will discover, plan and prospect new accounts that will drive long-term success for our customers and our business.
What You'll Do:
- Educate and qualify prospects about our transformative technology and the solution Impact provides for their marketing challenges
- Create opportunities for our account executive team through a combination of cold callin g, email
- campaigns, and social selling techniques
- Work closely with Account Executives to build a pipeline for impact.com’s products 5.Track and manage prospects through Salesforce.com
- Participate in team meetings, networking, trade show events and activities to grow the business
- Providing valuable market and product feedback to continue to drive impact.com’s business development strategy
- Able to complete tasks and attain quota+ effectively and resourcefully along with mastering diagnostic and demo calls via roleplay and shadowing AEs and sales leadership
- Responsible for leading diagnostics calls with inbound leads
- Drive strategy and creation of messaging to be used in core verticals 11.4.0 level product training is to be focused on and completed
- Mentor to less tenured BDRs
- Able to participate in 1:1 mentor program with AE or sales leadership
What You Have:
- Customer service skills.
- Oral and written communication skills.
- Persuasive communication skills.
- Detail oriented.
- Bachelor's Degree required,Master’s degree a plus
- Experience in any customer-facing service industry (retail, telesales, real-estate etc.)
- Excited by the prospect of getting an incredible amount of experience with all critical business functions - Sales, Business Development, Marketing, Client Services, Product, Tec hnology and Finance
- Knowledge of Salesforce.com is a plus
- Above all else - hungry, humble and smart. Self-motivated and can get passionate about m arketing & technology
- Fluent in Chinese and English
Benefits/Perks:
- Hybrid work environment
- Responsible PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- 6 months paid Primary caregiver leavePrivate Health insurance Mental Health & Wellness care via Modern Health
- Restricted Stock Units
- 3-year vesting schedule pending Board approval
- Internet Allowance
- Fitness activity fee reimbursements
- Technology stipend
- Bi-weekly lunches
- Training & Development
- Learning the advanced partnership automation products
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
#LI-Hybrid
Support
Our Company:
At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.
客户技术支持专员/Customer Solutions Specialist
你的工作:
- 为我们的客户和合作伙伴提供产品支持。帮助客户充分地使用平台，保证客户的满意度
- 快速理解，诊断，故障排除，确定解决方案. 通过在线聊天和工单系统及时有效地回答客户疑问，解决客户系统问题。
- 参与并定制线上问题处理流程，帮助团队知识库的建设；
- 成为我们的平台专家，识别常见的客户挑战，与跨部门合作解决客户需求和改进产品
你有什:
- 本科或以上学历；
- 在以下领域有2-4年以上工作经验者优先:
客户技术支持，SaaS企业，市场营销, 联盟/合作伙伴营销，服务质量管理 - 熟练的英语口语，写作能力（日常与团队和客户沟通时需要用英语）
- 有较强的问题分析排查能力，有追根溯源的好奇心
- 表达能力强，谈吐清楚，能够理解和解释复杂的技术概念
- 有条理，善于时间管理, 注重细节
- 责任心强，工作积极主动； 具有团队合作精神，适应能力强，有一定的抗压能力
- 熟练使用Google suite/Word/Excel/PPT/Confluence等软件
- 熟悉以下概念者优先：API, FTP, JavaScript, HTML/CSS, Affiliate Marketing
- 能够接受双休日，节假日调休
Benefits:
- Hybrid work environment
- Responsible PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- 6 months paid Primary caregiver leave
- Private Health insurance
- Mental Health & Wellness care via Modern Health
- Restricted Stock Units
- 3-year vesting schedule pending Board approval
- Internet Allowance
- Fitness activity fee reimbursementsTechnology stipend Bi-weekly lunchesTraining & Development
- Learning the advanced partnership automation products
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
#LI-Hybrid
Our Company:
At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.
What You'll Do:
- Provide enterprise-level Product Support to our customers and partners, covering chat and ticketing. Empower our customers to get the most out of our platform and grow their businesses.
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
- Contribute to internal and external knowledge base support documentation to drive best practices.
- Diagnosing, troubleshooting, and identifying solutions to resolve customer and system issues promptly and efficiently.
- Become our platform expert, identify common customer challenges, work with cross-department on customer needs and product suggestions
What you have:
- Bachelor's degree or higher
- Experience (2-4+ years) in one or more of these areas is preferable:
- Customer Technical Support
- Working in a SaaS business
- Digital Marketing industry
- Service Quality Management
- Fluent in both English and Chinese (spoken and written)
- Excellent communicator with strong interpersonal skills, and the ability to understand and explain complex technical concepts to your audience
- Organized, excellent at time management
- Team player with great adaptability
- Customer Focus, Commercial Drive, Service-oriented mindset
- Strong sense of responsibility, motivated self-starter
- Curiosity to identify, research, and solve problems
- Great multitasker, ability to work independently
- Proficiency in Word/Excel/PPT and other software. Strong document editing ability
- Familiarity with concepts like APIs, FTPs, HTML/CSS, and affiliate marketing (preferred)
- Open to working weekend and holiday shifts
Benefits:
- Hybrid work environment
- Responsible PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- 6 months paid Primary caregiver leave
- Private Health insurance
- Mental Health & Wellness care via Modern Health
- Restricted Stock Units
- 3-year vesting schedule pending Board approval
- Internet Allowance
- Fitness activity fee reimbursementsTechnology stipend Bi-weekly lunchesTraining & Development
- Learning the advanced partnership automation products
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
#LI-Hybrid
