Our Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics  visit www.impact.com.

Your Role at impact.com:

As a Sr. Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. You will serve as the primary point of contact for clients, providing proactive support, resolving issues, and driving the adoption and utilization of our products. This role requires a combination of excellent communication skills, technical expertise, and a deep understanding of customer needs in order to drive customer retention, expansion, and overall success. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact!

What You Have:

• 3+ years of customer success/relationship experience, preferably B2B
• Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
• Consistent track record of providing stellar support to customers
• Embraces teamwork and cross-team collaboration
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
• A healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem-solver
• Professional communication skills
• Enthusiastic teammate
• Great conflict resolution skills
• Excellent time management skills

What You'll Do:

• Deliver world-class support to our top clients
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Dedicated duties include account monitoring, regular check-ins, and relationship-building
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise
• Understand clients' goals and objectives to drive strategic growth, and provide guidance on how our platform and services can support their needs
• Become an expert on the Impact.com platform, staying up to date with new features, functionality, and industry trends
• Drive product adoption and usage among clients, ensuring they fully leverage the capabilities of our platform
• Monitor client health metrics, track usage patterns, and proactively address any potential risks to customer retention
• Advocate for customers' needs and requirements, working with cross-functional teams to deliver exceptional customer experiences

Salary Range: $75,000 - $95,000 per year, plus an additional 25% Variable Commission Plan ($18,750 - $23,750) for an annual OTE of $93,750-$118,750 and generous stock (RSU) award.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time

Benefits (Perks):

• Medical, Dental, and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Technology Stipend 
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Role Title: Corporate Counsel

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

Your Role at impact.com:

The Corporate Counsel is to provide legal advice on a broad range of corporate, commercial, and privacy matters. The Corporate Counsel is expected to work closely with key stakeholders across the Company, to play an important role in executing on strategic business goals and initiatives, and to provide practical legal advice to internal clients.

What You'll Do:

• Advise on a broad range of commercial issues, including corporate governance, legal and regulatory compliance, capital raises, and business growth (international expansion, M&A, etc.)
• Supporting corporate functions including stock administration, board prep and communications.
• Coordinate with outside counsel, including managing services and expenses: partner when needed to handle complex legal and regulatory issues spanning a variety of topics.
• Draft, review, and negotiate legal agreements with strategic partners, as well as draft and negotiate customer and vendor agreements.
• Provide subject matter support for privacy, including assisting with drafting policies, procedures, templates and negotiating with clients.
• Provide support to the Company’s other legal teams and functions as needed, including with respect to contracts and other agreements with customers, partners, and resellers.
• Prepare, review and update, as applicable, corporate policies and regulatory compliance.
• Perform ad-hoc legal administrative tasks as needed.

What You Have:

• JD and admission to a state bar in the jurisdiction in which you practice in good standing (or eligibility to practice as an in-house counsel based upon your state bar qualification), with preference for New York Bar
• 3+ years of experience at a major law firm, with in-house experience a plus
• Experience in complex SaaS agreements and M&A transactions
• An independent, self-motivated individual who works well under pressure with a positive, service-oriented attitude
• Self-starter with a great work ethic and an analytical thinker with superior problem-solving and decision-making skills
• Extremely detail-oriented and organized with prior experience having managed, structured, and negotiated legal agreements, sent and collected required signatures from relevant parties, ensuring an efficient and timely closing process
• Ability to effectively multi-task with stellar time and project management skills; understands the importance of planning in advance to meet deadlines that include multiple review points and iterations
• Strong communicator, both written & verbal; reliable and responsive to email and phone communications
• Highest level of integrity and good judgment, with the ability to effectively deal with highly sensitive, confidential information
• Strong computer skills, including a high degree of comfort using GSuite and Microsoft products

Salary Range: $149,000.00 - $165,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Technology Stipend 
• Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics visit www.impact.com.

Your Role at impact.com:

As the Product Manager I for our Campaigns functionality, you will be responsible for developing features and capabilities that will bring together advertisers with publishers, creators and vendors to build out powerful campaigns to drive awareness and performance. This role will work closely with marketing, sales, and engineering teams to ensure that campaigns are effective and meet the needs of both brands and publishers.

What You'll Do:

• Develop and maintain a product backlog and roadmap, prioritizing work according to strategic objectives, business needs, project evolution, and customer requirements.
• Research, define, design, and manage the development of new features as well as upgrades to existing features. 
• Work with brands to understand their campaign goals and objectives and to oversee the development of features that enable those goals to be visualized, monitored and ultimately achieved
• Use Product Management frameworks to align stakeholders and leadership on product direction/key decisions. 
• Drive alignment across Growth Marketing, Engineering, Product, Design, Data Analytics, and Marketing teams to deliver on your vision and strategy.
• Serve as a Subject Matter Expert (SME) for your feature area, demonstrating a comprehensive understanding of its full capabilities, business value, and role in the industry.
• Lead projects with autonomy, proactively identifying and addressing issues impacting product delivery, making trade-off decisions, and managing team interdependencies.
• Author key documents and lead reviews related to your feature area, and engage in discussions beyond your primary focus.
• Monitor and evaluate the success of launched products and features, using key performance indicators (KPIs) to inform future product development strategies.
• Stay up-to-date on industry trends and best practices

What You Have:

• A strong understanding of product design, user experience, and product testing.
• Bachelor's degree in marketing, business, or a related field, or equivalent work experience
• 2+ years of experience in product management or a related field
• Strong understanding of affiliate marketing and influencer marketing
• Experience with campaign development and management
• Excellent communication and presentation skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Proven history and track record of setting goals/OKR’s and achieving success in taking platforms to market or generating growth
• Action-oriented with a demonstrated ability to solve complex problems by creating customer-first solutions and iterating quickly to get results
• Ability to think strategically and implement tactically
• Ability to prioritize tasks effectively and handle multiple projects simultaneously.
• Expertise in agile development, defining product requirements and user stories
• Ability to work cross-functionally, effectively influencing other teams to align on product strategy to ensure good communication and on-time execution.
• Exhibit storytelling and persuasive influencing techniques that build trust with team and partners and establish long-term relationships
• Strong interpersonal skills and ability to communicate effectively through various methods.
• Self-starter who has a problem-solving aptitude and inventive thinking skills
• Possess the ability to analyze and interpret large datasets using tools like MySQL, BigQuery, Postman, and specialized platforms to extract meaningful insights and inform strategic decision-making in a timely manner. While comfortable working with data in various formats, including spreadsheets for smaller datasets, your strength lies in efficiently extracting insights from large and complex datasets.
• Ability to analyze conversion/funnel data across the entire partner lifecycle (discovery, onboarding, and productivity) for both brands and partners to identify conversion drop-off points and optimize solutions to drive up marketplace liquidity and partnership engagement.
• Familiarity with measuring and interpreting metrics that reflect the health and success of a two-sided marketplace (brands and partners).
• Experience designing and conducting A/B tests and experiments to validate product improvements and optimize conversion rates.

Salary Range: $120,000 - $130,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Parental Leave
• Technology Stipend 
• Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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